Version 12.2 or higher must be installed to remotely manage a device in Command Center. Devices below 12.2 will show up in Command Center, but they cannot be managed. When attempting to access any device below version 12.2 this error will display. More information about how to perform upgrades can be found Here.
Complete Package Requirement:
A Complete Package is required on an Untangle installation in order to access the device remotely. If Complete Package is not assigned the Remote Access button will be grayed out and Policies cannot be used. See the screen shot example below. More information about the Complete Package can be found Here. Please note that trials subscriptions do not count as Complete Package subscriptions.
Command Center Subscription Requirement:
Untangle allows for the management of up to 5 nodes, or unique Untangle installations, free of charge. If you need to manage additional nodes beyond the first 5, a Command Center subscription is required. More information about Command Center subscriptions can be found Here.
Untangle Cloud Enabled:
In order to remotely manage or see information regarding an Untangle appliance, the "Connect to Untangle cloud" option needs to be enabled on the appliance. When the Untangle Cloud is disabled the device will show offline in Command Center and the dashboard for that device will stop updating.
Click Here to learn how to connect an appliance to the Untangle Cloud. Please allow up to 5 minutes after enabling Untangle Cloud for the device to show as Online in Command Center.
If the Untangle appliance does not show up in the Command Center view, then the appliance has not been added. To add an appliance please Click Here and follow the directions.
Command Center Remote Access Enabled:
For security there is an account level setting found in Command Center that can turn off remote access to all Untangle appliances via Command Center. You can find the setting by selecting Account at the top right corner of the page then My Account in the menu. Then click Settings and finally enabled the option labeled Enabled Remote Access.