How to upgrade a subscription

  1. Login to Command Center
  2. Click on Account and then My Account.
  3. Select the Subscriptions option from the left menu.  
  4. Check the box for each subscription(s) to upgrade. Note: you’ll only be able to update one Complete package subscription at a time.
  5. Click the Upgrade button. 
    CC_upgrade_button.png 
  6. The Subscription Upgrade form will appear. Fill in the relevant information to upgrade your subscription and click the Get Price button. Note that the Upgrade button is not enabled until your review the price on the next screen.SubsUpgradeBox.png
  7. The renewal price will be displayed. Click Okay. You’ll be able to change or cancel the upgrade on the next screen. SubsUpgradePrice.png
  8. Select Ok and you’ll be returned to the Subscription Upgrade form. Select the Upgrade button to process the upgrade. Note: alternatively, you can cancel or change the upgrade product, device count or renewal period.
  9. You’ll receive a message that the subscription was successfully upgraded.

How to renew a subscription

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