If you sign into Command Center and you see that your Untangle appliance is grayed out, first verify that the appliance meets the requirements to manage a device in Command Center. In particular, please note that v12.2 is the minimum version required to connect to this service; any lower/older version cannot be managed through Command Center.
If it meets all those requirements, here are a few things to try:
- Refresh the Appliance page in Command Center without cached contents (usually Ctrl + F5)
- On the Untangle itself, go to Config > System > Support and ensure that 'connect to Command Center' is checked. If it is currently checked, un-check it and click Save at the bottom right-hand corner, then re-check it and save again.
- On the Untangle itself, click the silhouette icon at the top right-hand corner and select Account Settings. This will bring you to the Command Center login page. Log in as normal, then try refreshing the Appliances page.
- Log out of Command Center, manually clear your browser's cache, and close all browser windows. Next, open a new browser window, head back to https://untangle.com/cmd, and log back in.