Command Center is used to manage your Untangle appliance. If you sign into Command Center and you see that your Untangle appliance is grayed-out, this is usually caused by the link that Command Center and your Untangle use to communicate is old/broken. To refresh this connection, try the following steps:
- Sign into your Untangle using the IP address of the external interface of your Untangle appliance.
- Verify that the appliance meets the requirements to manage a device in Command Center
- If your Untangle appliance is still grayed-out, refresh the Appliance page in Command Center.
- If it is still grayed-out, clear your cache and attempt to reload Command Center.
If the above steps do not resolve the issue, open a support ticket via firstname.lastname@example.org or call our Support team via (877) 754-2986.Follow