To maintain the security of our users' accounts, Untangle Support does not access/modify their accounts, including resetting passwords. The good news is that customers are able to do this themselves through the portal.
The first step is to click the "Sign In" link at the top of the home page to access the login screen. See below:
Once there, you'll see a "Forgot Your Password?" link below the Password field, like in the image below:
Once you click "Forgot Your Password?" you'll be redirected to a page that will allow you to enter the email address associated with your Untangle account. Once your email address is entered, click the captcha checkbox letting us know you're a real, live human being, as shown below:
Once you've confirmed your human status, you'll see a confirmation appear, like this:
Once that's done, click the "Get New Password" button - this will email a link to reset the password to the address entered. You'll see a notification on the login page, like the one below.
Just click the link in the email, and you'll be taken to a password reset page, like this:
After entering and confirming your new password, click "Save Changes". You will receive an alert at the top of the page when your password has reset.
Your Untangle account's password has now been changed.