Initiate a Refund

To receive a refund you need to meet certain requirement. You need to submit your request to accounting@untangle.com within 7 days of purchase for software purchases and 30 days for hardware purchases.

If you meet the conditions on our refund page.......send an email to accounting@untangle.com with your invoice or subscription id and request a refund.

 

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2 comments

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  • Avatar
    Elnur Taghiyev

    Dear Untangle,

    My name is Elnur Taghiyev from Pasha Holding company.

    On 03/14/2019 I made a renew of my subscription for 150 users. (A-S00065121) INV00713871
    Then I upgraded my subscription to 250 users and upgrade cost was 443.83 dollar. (A-S00076532)
    But as a matter of fact I was also charged $3,151.23 (A-S00076532) INV00713872
    Total charged : 2700+3151.23= 5851.32$

    Could you explain the reason and when we will get the refund?

  • Avatar
    Tiffany

    Elnur,
    I am going to take the information that you provided and create a ticket. I will then send that ticket over to our finance department and someone will be reaching out to you today.

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