What does 'Failed to access the store to check subscriptions' mean?

Most likely, that error message means you're running a version of Untangle older than v12.2, which is the minimum required version for Command Center. You'll need to upgrade to at least v12.2; you can download the latest version of Untangle here or find older versions here.

If your Untangle is running a newer version (v13.0 or higher), make sure the 'Connect to Command Center' box is checked in Config > System > Support.

If that box is already checked, please reset it: un-check it and click Save at the bottom right-hand corner of the page, then re-check the box and click Save once more.


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