Why am I getting an alert that says 'cannot connect to x.untangle.com'?

If you are getting an alert that indicates failure to connect with x.untangle.com (such as cmd.untangle.com), then you are being blocked from communicating with our servers by either your ISP or an upstream device.  This can hinder many things, including our ability to provide support.  Ping the site to get the IP address and see if your ISP is blocking this address, or create a pass rule for that address in all devices upstream of your Untangle server. 

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