How to refresh ETM Dashboard connection from NG Firewall

Overview

There are a few instances when it may be helpful to re-establish the connection to ETM Dashboard for a particular NG Firewall appliance:

  • The appliance's model shows as 'Custom' in ETM Dashboard, even though it is an appliance purchased from Untangle or Arista
  • The appliance shows as 'offline' in ETM Dashboard despite being online & passing traffic
  • The appliance's subscription is showing no valid subscription, despite having a subscription assigned in ETM Dashboard

Refreshing the connection from NG Firewall

  1. In the NG Firewall UI, click the 'silhouette' icon at the top right-hand corner.
  2. Click Account Settings.

  3. This will open a ETM Dashboard login prompt. Log into your account as you normally would.

This will refresh/re-establish the connection, which will cause ETM Dashboard to re-sync with the appliance and update its status & details.

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