Web Filter

• ★ How do I block a website?
• I blocked a site but I can still reach it!
• Why can't I un-flag a blocked site?
• How do I block Spotify?
• How to unblock websites with a password
• Why are graphics not appearing on some websites?

See all 24 articles

Virus Blocker

• How do I prevent virus blocker from scanning some websites?
• How to prevent Virus Blocker scanning file-types?
• Virus Blocker FAQ
• Virus Blocker log says file is blocked, but I can still download it
• Why do emails with larger attachments sometimes "disappear"?
• If I have both Virus Blocker and Virus Blocker Lite, are both used and what order?

See all 8 articles

Spam & Phish Blocker

• How can I change the settings of Phish Blocker?
• Why do Spam Blocker & Phish Blocker show 0 messages marked or passed?
• Why did I receive this spam email when Spam Blocker is enabled?
• Why is obvious spam scoring low in Spam Blocker?
• Why are my TLS emails blocked?
• How can I stop spam with large attachments?

See all 11 articles

Bandwidth & Application Control

• Why isn't Bandwidth Control shaping my traffic?
• Why are my Application Control pass rules not taking effect?
• Why do I need QoS before I can set up Bandwidth Control?
• Application Control FAQ
• Application Control Best Practices
• Determining which applications to block on your network

See all 10 articles

SSL Inspector

• Blocking "Google Translate Proxy"
• Regenerating the SSL Server Certificate on NGFW
• Manually Installing Root Cert on Chromebook
• Why are all protocol options not enabled by default in SSL inspector?
• SSL/TLS FAQ
• Deploying / Installing SSL certificates

See all 14 articles

Captive Portal

• Captive Portal isn't working with my iPhone or iPad
• Captive Portal - Types of Captive Pages
• How to use Capture Rules in Captive Portal
• Allow users to log themselves out of Captive Portal
• Does SSL Inspector work with Captive Portal?
• Captive Portal error "The uploaded ZIP file does not contain custom.html or custom.py."

See all 7 articles

Policy Manager & Directory Connector

• Using a test Policy for troubleshooting
• Why the Default Policy should be the most restrictive
• Getting the most out of Policies (racks)
• Calling the Directory Connector API Manually
• Troubleshooting Directory Connector With Login Monitor on Windows Server 2012 R2
• How to Capture Windows Username on VMWare Server 2012R2 RDS

See all 18 articles

WAN Failover & Balancer

• How do I configure a WAN Failover test?
• I have multiple WANs. Can I force traffic to use a specific connection?
• Why does WAN Failover take so long to mark my connection as active?
• Does WAN Balancer bond my connections?
• Why is some of my traffic being stopped?
• I installed and configured WAN Balancer, but nothing is happening!

See all 10 articles

IPSec VPN & OpenVPN

• Why isn't my IPSec tunnel passing application traffic?
• When using OpenVPN, I can not access network resources
• Can I set IPSec to full tunnel?
• I can't access my network drives across an OpenVPN tunnel!
• Does Untangle support VPN connections to Azure?
• My OpenVPN tunnel is up, but I can't ping across it!

See all 27 articles

Intrusion Prevention

• Intrusion Prevention System FAQ
• Where can I get more information on using Intrusion Prevention to block traffic?
• When writing custom IPS rules, can I use Snort variables?
• Why do Intrusion Prevention's rules only log by default?
• There's no info for a specific Intrusion Prevention rule

Everything else....

• Why is Ad Blocker not updating?
• How can I prevent websites from being recalled in Web Cache?
• Why doesn't the Firewall app block any traffic?
• v14 - My apps are working but their power icons are gray!
• Users complain of cache errors or Squid errors
• What is this Live Support application?

See all 20 articles