Frequently Asked Questions

★ Currently Supported Versions of NGFW
★ CVE-2018-5390 SegmentSmack
★ What are the Untangle Support policies?
Rebooting is Not Recommended
Untangle NG Firewall 14.2 Web Filter categorization engine upgrade FAQ
Does Supremo Remote Desktop Work with Untangle?
We're getting tons of email alerts!
How can I tell which kernel version I'm running?
What is Zero Touch Provisioning?
How can I find out how many devices my license allows?
Why am I getting an alert that says 'cannot connect to x.untangle.com'?
Why do my Untangle's CPU and RAM usage spike around midnight every night?
Reducing RAM usage
What's the difference between a Host and a Device?
Contact Us
Initiate a Refund
Pricing for Live Support licensing
How do I reset to factory defaults?
Where can I find more information on becoming an Untangle reseller?
What is a UID?
Untangle appliances
RMA procedure for Untangle NG Firewall Appliances
I just inherited an Untangle server - what should I do?
How do I draw a proper network map?
I love your product. What can I do to help?
Does Untangle support [XYZ] features?
Detailed explanation of how Untangle counts licenses on NG Firewall
Why does Untangle Support need access to my box?
How can I learn more about NG Firewall or get help when I need it?
How do I determine the correct device count for my subscription?