Frequently Asked Questions

★ Currently Supported Versions of Untangle
★ CVE-2018-5390 SegmentSmack
★ What are the Untangle Support policies?
What is Zero Touch Provisioning?
How can I find out how many devices my license allows?
Why am I getting an alert that says 'cannot connect to x.untangle.com'?
Why do my Untangle's CPU and RAM usage spike around midnight every night?
Reducing RAM usage
What's the difference between a Host and a Device?
Contact Us
Initiate a Refund
Pricing for Live Support licensing
How do I reset to factory defaults?
Where can I find more information on becoming an Untangle reseller?
What is a UID?
Untangle appliances
RMA procedure for Untangle NG Firewall Appliances
I just inherited an Untangle server - what should I do?
How do I draw a proper network map?
I love your product. What can I do to help?
Does Untangle support [XYZ] features?
Detailed explanation of how Untangle counts licenses on NG Firewall
Why does Untangle Support need access to my box?
How can I learn more about NG Firewall or get help when I need it?
How do I determine the correct device count for my subscription?
Where can older versions of Untangle software be found?
How do I check for updates with NG Firewall? Is this automatic?
NG Firewall and Memory (RAM) Use