Frequently Asked Questions

★ What are the Edge Threat Management Support policies?
How to decide between NG Firewall and Micro Edge
CVE-2021-44228 Log4Shell
End-of-sale Notification: z4w Appliance
Edge Threat Management Product End-Of-Life Policy
What happens when I change my service ports?
What is this 'Swap usage is high' alert telling me?
Issues with Splashtop Application & NG Firewall
Too Many Created SSH/RDP Sessions
Edge Threat Management Appliance Disconnected Alert
Do I Really Need to Inspect HTTPS/SSL Traffic?
Having trouble activating or connecting to Office 365
Rebooting is Not Recommended
We're getting tons of email alerts!
What does 'NAT traffic exiting this interface' mean?
What is Zero Touch Provisioning?
How to find the serial number on Untangle appliances
How can I find out how many devices my license allows?
Why do my NG Firewall's CPU and RAM usage spike around midnight every night?
Reducing RAM usage
What's the difference between a Host and a Device?
Contact Us
How do I reset NG Firewall to factory defaults?
Where can I find more information on becoming an Untangle reseller?
What is a UID?
RMA procedure for Untangle NG Firewall Appliances
I just inherited an Untangle server - what should I do?
How do I draw a network map?
I love your product. What can I do to help?
Does Untangle support [XYZ] features?